Technical Services Helpdesk

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Technical Services Helpdesk

We provide bi-lingual (Japanese and English) Internal Helpdesk team (Onsite/Offshore) which can act as a First point of contact for all the internal user queries.

Apart from providing email and phone support, we also provide Incident Management as well as Escalation management due to which no query or concern raised will go unnoticed or delayed.

What we capture:

  • NOC (Network Operations Center)
  • SOC (Security Operation Center)
  • L1 & L2 Query resolution
  • Batch Processing [ EOD & BOD]
  • Translation services
  • Analysis of queries & identifying patterns to suggest continuous improvement initiatives